Refund policy

We want you to love your purchase. If for any reason you are not completely satisfied, we are here to help. This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, and exchanges.

Eligibility for Returns

You may request a return for most items within 30 days of receiving your order, provided that the product meets the following conditions:

  • The item is in its original condition, unused, and undamaged.
  • The item includes the original packaging, accessories, manuals, and tags (if applicable).
  • A valid proof of purchase (order number or receipt) is provided.

Return Shipping

We offer free return shipping on eligible items.
Once your return request is approved, we will provide:

  • A prepaid return shipping label
  • Instructions on how to prepare and ship your item

Please do not send items back without an authorized return label.

Restocking Fees

We do not charge any restocking fees.
You will receive a full refund of the amount paid for the returned item, minus any non-refundable shipping fees you may have paid at checkout (if applicable).

Items That Cannot Be Returned

Unless the item arrives damaged or defective, the following categories cannot be returned:

  • Perishable goods
  • Customized or personalized items
  • Items marked as hazardous (e.g., chemicals, flammable liquids)
  • Gift cards or downloadable digital products

We do not designate any items as “final sale” unless clearly stated at the time of purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48–72 hours of delivery.

We will ask for:

  • A description of the issue
  • Photos or videos showing the problem

Once confirmed, we will provide a replacement, exchange, or full refund at no additional cost to you.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be issued to your original method of payment.
  • Refunds typically take 3–10 business days to process, depending on your payment provider.

Shipping costs paid at checkout (if any) may be non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled before they are shipped.

  • If your order has not yet been processed, you will receive a full refund immediately.
  • If the order has already shipped, cancellation is not possible. You may still request a return after delivery.

Exchanges

We offer exchanges for items that are:

  • Wrong size
  • Defective
  • Not as expected

If the requested item is out of stock, we will process it as a refund instead.

How to Start a Return

To initiate a return or exchange, please contact our customer support team using the following details:

  • Email: info@shoppingrewarded.com
  • Phone: +61 434 433 875

Please include:

  • Your order number
  • The product(s) you wish to return
  • The reason for the return
  • Photos (if applicable)

Once we receive your request, we will provide instructions for returning your items.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance, please contact our support team:

  • Email: info@shoppingrewarded.com
  • Phone: +61 434 433 875