Return, Refund & Cancellation Policy
At Shopping Reward, we want you to be completely satisfied with your purchase. Our policy is designed to make returns, refunds, and cancellations easy and straightforward.
1. Our 14-Day Return Policy
You have 14 days from the date of delivery to initiate a return. This policy applies to all items purchased from our website.
To be eligible for a return, the item must be:
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In its original condition, unused, and unworn.
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With all original tags, labels, and packaging intact.
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Accompanied by proof of purchase (e.g., a receipt or order confirmation).
Items Not Eligible for Return:
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Perishable goods
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Personalized or custom orders
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Hygiene-related products
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Items on final sale, including sale items and gift cards
2. How to Initiate a Return
To begin the return process, please contact our customer support team at info.shoppingrewarded@gmail.com Once your return is approved, we will provide you with detailed instructions and a return shipping label.
Please note that returns sent without prior authorization will not be accepted.
3. Refunds
After we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment. Please allow up to 10 business days for the refund to appear in your account.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will arrange a return or replacement at no additional cost to you. Please include photos of the defect when you contact us.
5. Order Cancellations
If you need to cancel an order, please contact us promptly. You can reach our customer support team at info.shoppingrewarded@gmail.com . Please note that once an order has been shipped, it cannot be canceled but can be returned following our standard policy.
6. Contact Us
If you have any questions or concerns, please don't hesitate to reach out to our customer support team.
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Business Name: Amazing Organics Pty Ltd
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ABN: 77 680 690 993
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Address: Storage King Unit 49, 3 Porrende, Narellan, NSW 2567, Australia
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Business Hours: 9:00 AM - 5:00 PM AEST